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Our list of Frequently Asked Questions have be divided into the following sections:
Q: Why should I extend my business to the Internet? A: Over 110 million people worldwide are now connected to the Internet, approximately $507 million spent in 1996 by online shoppers, 2000 figures are estimated at $6.2 billion to $8 billion. With Merchant-in-a-Box’s fast and easy-to-use store design and order fulfillment tools, all merchants have an opportunity for an incredible E-commerce presence. Merchant-in-a-Box’s comprehensive suite of services include an easy-to-use store wizard to design your new store and a complete order processing wizard that helps you track visitors and fulfill orders. Your application can be processed in about 60 seconds for an Instant Internet merchant account so you can accept credit cards and online check orders on your web site.
Q: Can I incorporate Merchant-in-a-Box into my existing web site? A: Yes. Merchant-in-a-Box is a "Bolt-On" E-commerce solution that can complement your existing website. Simply link your website to your Merchant-in-a-Box shopping cart, the transition is seamless.
Q: What if I don’t have an existing web site? A: You can use Merchant-in-a-Box without having a website. Each account includes an affiliated website and E-Mail service for complete "one-stop" solution to your web presence needs.
Q: How will Internet shoppers find my new store? A: By linking your new shopping cart to your existing web site you can drive customers to purchase your products. You can register with hundreds of online shopping malls and even register your new store with the major search engines.
Q: Do I need any software to get started? A: There is no software required. Merchant-in-a-Box’s revolutionary control panel is completely web based. No platforms to worry about. Just start your browser and log in to the Merchant-in-a-Box web site. That's it! No more code to learn. You can even build a complete E-store in less than 20 minutes.
Q: Do I need to know HTML to create my store? A: No HTML or related technologies are required. Our easy-to-use shopping cart wizard takes care of all the setup. If you can point, click, and use a web browser you're all set!
Q: What browsers do you recommend for creating a store? A: We recommend that you upgrade to the latest version of the browser you prefer to use. We recommend using Microsoft's Internet Explorer Version 5.0.
Q: How long will it take to get my store online? A: A store with a dozen products or so can be created in less than 20 minutes. You need product information, graphic images of the products, your company logo (in .jpg or .gif format), and an e-mail address so we can send information to you. The amount of time it takes to complete your store depends on the complexity of your store.
Q: How much for the service, is there a minimum time commitment for your services, how can I pay for the service, and how many products will fit in the shopping cart? A: Merchant-in-a-Box charges $49.95 per month for each active Shopping Cart system on a month-to-month basis. The number of products is unlimited, each block of 10,000 products costs $49.95 per month.
Q: I just signed up for the 30-day trial, how do I make my account permanent? A: Input your credit card information under “User Information”.
Q: Why does Merchant-in-a-Box only charge $49.95/month for up to 10,000 products and others charges much more for only 25 products? Is there something I'm missing? A: Merchant-in-a-Box is designed to be affordable and powerful. We want to enable our customers and retain their patronage for a lasting business relationship. We at SPIV Technologies Group value our customers and want to empower them with the tools needed to be successful.
Q: What kind of security do you have for online transactions? A: Merchant-in-a-Box runs on a Microsoft IIS Web Server that supports Secure Socket Layer (SSL) encryption protocol. This protects credit card transaction information between you and your customers.
Q: What happens when a shopper places an order? A: Our integrated shopping cart and online order features handle online transactions in real time. As each order is received, the credit card information is sent for purchase authorization. The order details are e-mailed to the merchant and also posted on the order management page.
Q: How can I change my store login password? A: Visit http://www.merchant-in-a-box.com and login to your store. Click on “START HERE” from the horizontal tab menu across the top of the page. Click on “SECURITY” from the menu on the left-hand side of the page (it is the 5th choice). Now in the center of the screen you can change your login information.
Q: How can I change the built-in graphics? A: The easiest way to change any of the graphics is to download the image you wish to change to your computer, modify it, then upload it. Login to your account, select the "Appearance" section, then using your mouse, right-click on the desired graphic and download it to your system. Be sure and save it as either a ".gif" or ".jpg" file. Internet Explorer has a bug and will try to name the file ".bmp" which is not supported. If you try to upload a ".bmp" file you will get an error message. (For details on the IE bug, read the following: http://support.microsoft.com/default.aspx?id=kb;en-us;Q260650
Q: What are the rates I will be charged for owning a merchant account? A: Please see our “Merchant Providers and Rates” section in the FAQ index.
Q: How do I get the money from my charges? A: The funds are transferred to the bank account you specify, this process usually takes 48 to 72 hours.
Q: How do I get a merchant account? A: Merchant account applications can be found in the shopping cart control panel under the “Options” section. Simply sign up for a cart and visit the “Options” section to obtain a merchant account with one of the providers we work with.
Q: Can Merchant-in-a-Box work with merchant accounts outside of the United States? A: Merchant-in-a-Box currently works with PlanetPayment for issuing merchant accounts outside of the United States.
Q: Is my application information secure? A: Yes it is secured with 128bit encryption.
Q: What information will I need to complete the online application? A: You will need your business’: legal name; location; business history; owner information; sales data; banking reference information; funding information; and current credit card processing and card type information.
Q: How long will it take me to complete the application? A: 5 minutes
Q: Who reviews the information on my application? A: The underwriting department of the merchant provider will review your application. The information you provide is kept strictly confidential.
Q: Will I need to purchase additional equipment? A: No additional equipment is needed.
Q: If I have more questions about becoming a merchant or about the application process, whom can I contact? A: Please feel free to contact SPIV Technologies Group support at 408-834-8560 or email to support@voicegateway.com
Q: What are current rates for your suggested merchant providers? Fees: * $95.00 Setup (one time charge) EMS will then mail you your contracts and applications for AMEX and DISC charge processing. Fill out and return the paper work, EMS will then review and activate any additional services you have specified. The online application will take 5 minutes, the paperwork should reach you in 2 days, and the whole process will take 5-10 business days from start to finish. Please call the On-Line Application Help Desk at 1-877-726-2117 (9:00 a.m. - 6:00 p.m. (EST), Monday - Friday) if you are in need of any help or have additional questions. * Fees listed are intended to be accurate, your contract will reflect the rates you will pay EMS for their services. ** If you are not approved by EMS all transactions conducted during the application process will be credited back to the consumer who place the order.
Fees: * $95 Application Fee (one time charge) * Fees listed are intended to be accurate, your contract will reflect the rates you will pay Nova for their services.
Fees: * $250.00 Application Fee (one time charge) * Fees listed are intended to be accurate, your contract will reflect the rates you will pay PlanetPayment for their services.
Fees: * Setup Fee: $199.00 Monthly Merchant Fee: $45.00 Per Transaction Fee: $0.20 Signup Process: CyberCash is a Payment Gateway service. This means that they can work with merchant account providers to enable them for real time transfer of funds. The above fees will be charged by CyberCash in addition to the fees charged by the Merchant Account Provider. CyberCash recommends the following merchant providers: PPI (payment processing inc.) 800-774-6462 x7563 FDC(First Data Corp) 800-767-2484 x5390 * Fees listed are intended to be accurate, your contract will reflect the rates you will pay PlanetPayment for their services.
Fees: * $349 setup fee Additional merchant fees and transaction fees apply based on the individual account holder. Providing authorization services. Merchant account provided from third party providers. You can view a list of Authorize.net agents and merchant providers at http://www.authorizenet.com/agent/directory/ * Fees listed are intended to be accurate, your contract will reflect the rates you will pay Authorize.Net for their services.
Merchant-in-a-Box STOREBUILDER:
Q: I want to see an actual store site. A: Click here to view a working store site, Orlando Theme Park Tickets
Q: Can I use my own graphics to make my E-Store look my website? A: Yes, you can use your own graphics. Complete customization is one of Merchant-in-a-Box’s most powerful features.
Q: I am integrating Merchant-in-a-Box into my web site using Frames. Is there any way to resize the cart so I can fit it within the frame? A: Yes, you can upload a 1x1 clear pixel gif for the banner so that it is not displayed, this will reduce the catalog’s height. You can also choose to not use side menu buttons in the Catalog Manager under “Options”, on the first page near the bottom is a check box stating “Disable Side Menu”. The base size of the catalog is 723 pixels wide, and cannot be altered below that size. Q: I set up an extra catalog I don’t need. How do I delete this catalog so I won't be charged? In the Catalog Manager select the catalog and then select the “Delete” button.
Q: I have set up my categories but when I view my cart I don’t see these categories listed? A: You need at least one product in the category for it to be displayed.
Q: Are the Categories and Search buttons mandatory on the side menu bar? Is their some way to remove them? A: Yes, if you'll select "Options" at the bottom of the page there is a check box "Disable Side Menu" under the heading "Manager Options". This will disable the side menus for you. *Important* If you choose to do this you will need to provide your own navigation buttons by embedding the shopping cart in a frame on your website.
Q: Does Merchant-in-a-Box handle Electronic Software Distribution? A: We will be offering this feature in the near future. Currently, clients are doing ESD by selling with Merchant-in-a-Box and fulfilling orders via e-mail. DATABASE IMPORT WIZARD.
Q: Can I upload my Products from a database? A: Yes. Merchant-in-a-Box has designed an easy to use product database import wizard. This wizard is available from within the Merchant-in-a-Box Catalog Manager. It is recommended that you use this wizard if you have more than two-dozen products. Merchant-in-a-Box supports Microsoft Access, DbV and Comma delimited TXT files. Please review the online help section in the shopping cart control panel for upload and format instructions.
Q: My MS Access database import process keeps failing, what am I doing wrong? A: Please verify that your MDB file has a table called “products”. Past experience has shown us that this issue accounts for the majority of import failures.
Q: How do I upload images for each one of my products? A: Product Images can reside within your account on the Merchant-in-a-Box servers or you can refer to their web address via a field in your database. If you upload a database of your products you will probably want to refer to their corresponding picture on your website image directory. If you choose to store product images in your Merchant-in-a-Box account you will have to select each image individually and upload the image manually INTERNATIONAL STORES.
Q: Can a person outside the U.S. apply for a merchant account through Merchant-in-a-Box? A: Yes, PlanetPayment is the only merchant account provider set up to issue a merchant account to those who live outside of the US. Their rates can be found in our Merchant Provider FAQs and their online application can be found under the “Options” section of the shopping cart control panel.
Q: Does Merchant-in-a-Box work outside the United States and is it available in any other languages? A: Yes, Merchant-in-a-Box will work for anyone anywhere in the world. You can set up any type of currency symbol within the catalog manager and can customize the catalog to be in any language that you like. Currently our control panel is available in English, but the cart is customizable to any language and currency you like.
Q: What if I am in the U.S. but want to accept charges from around the world? A: In this case you can use any of the Merchant Account Providers that we work with international merchant accounts are only needed if your business is located outside of the U.S.
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